Returns + Exchanges

If there is a problem with your order or you are not satisfied with your purchase for any reason, we’re here to help! Start your return HERE by providing us with your name, details on the item you would like to return and the order number from your receipt, if you have it. Someone from our support team will get back with you within 24 hours to help get your return processed. 

IN-STORE RETURNS/EXCHANGES

For a full refund, you can return your eligible items within 7 days from date of purchase for in-store purchases. Eligible returns will be credited to your original form of tender or a store credit that will never expire. Please have your name, purchase email, or receipt number prepared to show an associate. 

Once 7 days has passed, returns will be accepted up to 14 days after original purchase for exchange or store credit ONLY

ONLINE RETURNS/EXCHANGES

For a full refund, you can return your eligible items within 7 days from date of delivery for purchases made at ecovibestyle.com. For online returns by mail, we will send you a $10 flat rate invoice and provide you with a shipping label once the invoice has been paid. Shipping fees are non-refundable, except in the case in which the entire order arrives damaged and is not being replaced. 

Once 7 days has passed, online returns will be accepted up to 14 days after date of delivery for exchange or store credit ONLY. For online exchanges by mail, we will send you a $10 flat rate invoice and provide you with a shipping label once the invoice has been paid. Free shipping is available for exchanges on apparel items only.

RETURN/EXCHANGE ELIGIBILITY

To confirm whether your item is returnable, check your invoice or email order confirmation. 

  • Apparel, home goods, and accessories may be returned unless the item is on sale, or marked down.
  • Items must not be worn, washed, altered, used or damaged.
  • Items must still have all original tags attached.
  • Purchases using a discount code can be returned as long as the purchase falls within our return window.
  • Apothecary (bath + body, diffusers, room sprays, etc.), live plants, jewelry,  and food items/perishable goods are considered FINAL SALE and CANNOT BE RETURNED.
  • Sale or marked down items are FINAL SALE and CANNOT BE RETURNED. 

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420 Water St
Santa Cruz, CA 95060
(831) 466-3444

10am-6pm Everyday

7765 Soquel Dr #A
Aptos, CA 95003
(831) 688-7011

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